Grant Allows City to Take Emergency Calls Via Texts

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A grant of more than $300,000 has been received by the City of South Pasadena to upgrade its 9-1-1 dispatch center.

The City Council will be asked this week to approve $336,905.13 in grant funds to upgrade the 9-1-1 dispatch center, allowing the city to take emergency requests via text. The grant will also allow for mobile device calls to be directed to the city 9-1-1 dispatch center instead of being routed to outside agencies like the California Highway Patrol.

“We want to provide help in as many ways as we can,” said South Pasadena City Manager Sergio Gonzalez. “Modernizing our dispatch center is very important. It’s great to now have the ability to be contacted for emergencies via text messages,” Gonzalez. “Right now we don’t have the ability to map where a call is coming from regardless if it comes from a landline or mobile phone.”

Gonzalez said that along with two very important new features, critical upgrades to the city’s 9-1-1 dispatch center in terms of hardware and software are also long overdue.

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