In 2002, the first Massage Envy location opened, and since then, the franchise has expanded to more than 1,150 locations in 49 states.
This past January, Michelle and Joey Ball became the owners of Massage Envy South Pasadena, which first opened its doors in May 2014. It’s the fifth Massage Envy location that the couple owns, along with Glendora, Hastings Ranch, La Cañada Flintridge and Monrovia.
“My husband and I became the owners of this location because we felt it would tie in with the other ones we own,” Michelle told the Review. “We aim to keep all of our locations the same so that guests, no matter where they go, will be able to walk into any location and have the same positive experience.”
Twenty-seven years ago, Joey opened one of the first tanning salons in Montrose, eventually expanding to a second location before learning about Massage Envy from a family friend. After doing some research and visiting multiple locations, he and Michelle fell in love with the brand and decided to get involved.
“We love what Massage Envy stands for,” said Michelle. “It’s about being caring, offering top-quality customer service, retaining clients and supporting wellness in our community. We want to appeal more to a business person coming in or the mom that has kids at school and doesn’t have time to hang out all afternoon, but wants to come in, get a service and be on her way. We have the best management team who is our voice. They know our values, they know what’s important, and we trust them to handle everything.”
The South Pasadena location has 15 treatment rooms, two of which are dedicated for skincare, the rest dedicated to massages. Services can be booked online via the website, and the menu of services includes different types of massages, such as Swedish and deep tissue, as well as one of Massage Envy’s signature offerings, Total Body Stretch. That’s head-to-toe assisted stretch that helps increase mobility, flexibility and muscle function.
“Stress relief is definitely the main reason people get massages,” said Meagan Johnson, general manager of Massage Envy South Pasadena. “It’s very therapeutic, and we see lots of clients who have been in accidents or have had injuries, and they’re getting massages to complement chiropractic or other medical treatments. We recommend getting a massage once every two weeks, although we have some clients that come in every week and others that come once in a month.”
Massage Envy South Pasadena’s staff includes a team of licensed therapists and estheticians, who in addition to massages offer facials, chemical peels, waxing and more. One of the Balls’ daughters, Crystal, is the manager of the location in La Cañada Flintridge.
Memberships are also available for $70 a month, which give customers their choice between a 60-minute massage, facial or stretch, along with discounts on additional services and retail products. If a client doesn’t use their service one month, it automatically rolls over to the next and can accumulate. There is also the option to freeze an account if a customer won’t be able to come in for a certain time period.
“The company’s mission statement is that we help you take care of you, and I think that’s really something that the customers feel when they come in,” said Johnson. “We strive to be convenient and affordable. We’re not a day spa where you come and hang out all day with amenities like a Jacuzzi or sauna, although we do have a nice relaxation lounge where guests can relax before and after their services. We’ve been in the South Pasadena community for six years and we have close to 2,000 members. We really have a big impact here, and the clients feel safe and comfortable.”
For Valentine’s Day, Massage Envy South Pasadena is offering a special promotion in which, if someone purchases $100 in gift cards, he or she receives a $25 promotional gift card. In March, they are launching a brand-new partnership with Proactiv, offering a 30-minute service that will help target acne in teens and adults.
Previously, Massage Envy South Pasadena had a national partnership with the Arthritis Foundation for several years and raised the most donations in the Los Angeles region for the cause. They enjoy being involved in numerous community events and organizations, from SPEF and Parti Gras to the Farmers Market and South Pasadena Rose Parade float.
“It’s important for us to know that we’re taking care of our community and they recognize that,” said Michelle. “As a former nurse, my favorite part about working in this industry is seeing our elderly clients come in who have little to no physical human contact. When they get a massage, you can see it brings them healing and joy. We are definitely the place for healing and caring, and we don’t view massage as a luxury. It’s a necessity. You need to be able to take care of yourself — it’s part of healing and self-care.”
Massage Envy South Pasadena is located at 1136 Fair Oaks Ave. It is open every day from 8 a.m. to 10 p.m. For more information, call (626) 403-6000 or visit www.massageenvy.com.
Massage Envy South Pasadena Spotlight appeared in the print edition of the South Pasadena Review on 1.31.2020. Support Local Business.