Cal Oaks 3 Pharmacy guarantees three things to any customer that walks in the door: the staff will treat customers with respect, take pleasure in meeting and getting to know them, and make sure all their pharmaceutical needs are met.
The pharmacy offers same-day prescription service and offers many medical supplies as well gift items for family and friends, but it’s the personal touch that distinguishes Cal Oaks from its competition.
“What we offer is a more personal service by getting to know our customers,” said owner Jonathan Kim. “We care about our customers and we take the time to talk to them.”
Its goal is to not only provide friendly service, but also ensure customers enjoy mingling with the staff and catching up with them while receiving the great service.
“Jonathan is the best,” said regular customer Maria Manibog of San Marino. “He will deliver to your home if you’re too busy.
“Once people know about our pharmacy, they’re surprised at what we have, how big our store is, and our fair prices,” said Kim.
Kim and his sister, Mina, who owns two other locations in Pasadena, were approached by a building owner to open a location in San Marino. The original location didn’t work out, but the current location on Huntington Drive in San Marino became available five years ago and has been a great fit.
“Business is growing steadily but we’re hoping more people know that we’re here and we’re here for them,” he said. “Our customers don’t have to wait in a long line here and we have plenty of parking.”
The pharmacy offers same-day prescription service or will order what you need, said Christine Yoon, who has more than 30 years of experience as a pharmacist, including working in a clinical pharmacy at a hospital. “We can do all the transfers from other pharmacies,” she said.
“I enjoy seeing my customers, I have a great relationship with them, and go the extra mile for them,” she said. “Some of our customers have said that they love coming in for something, like a prescription, looking at new items and catching up.”
“It’s definitely a small-town atmosphere here and that’s who we are,” she said.
“We provide more personal service and we take the time with our customers to make sure they get what they really need,” said Kim. “It’s a special relationship because we get to know them so it’s fun when they come in.”
“We give the personal care that the big pharmacies do not,” said Yoon, like free delivery in San Marino. “We go out of our way for our customers,” she said.
Flu shots are available so “people can come in and it only takes a minute,” Yoon said.
There are over-the-counter medications, vitamins and supplements, medical supplies, cosmetics, skin and hair products, bath items, fashion accessories, and gift items throughout the store. “We offer a variety of home healthcare supplies, including wheelchairs, braces, and support items,” Kim said.
Kim is also a chiropractor so “I can recommend the right product to the customer based on their needs when it comes to home healthcare,” he said.
“Need a quick gift, we’re the place to come to,” Kim said. “If you can’t find it, we will try to find it for you. We will order whatever our customers need,” added Yoon.
Local students drop by every day after school to sip a cola and eat Fosselman’s ice cream at the vintage-design counter which includes stools and a soda fountain.
“This is their hangout place where they meet and talk after school,” Kim said. “Some parents even pick up their kids here. Most of the kids from Huntington Middle School know me by my first name.”
“We are very proud to be part of the community and provide the service that they need,” he said. “Even though we are a smaller pharmacy, we offer all the same services and products, but with a personal touch.”
Cal Oaks 3 Pharmacy is located at 2010 Huntington Drive, Suite #A in San Marino and is open Monday through Saturday from 9 a.m. to 7 p.m. and Sunday from 1-6 p.m. Phone at (626) 382-2580.
The Cal Oaks 3 Pharmacy Business Spotlight appeared in the print edition of the South Pasadena Review on 9.7.18. Support Local Business.